While we are pretty sure this is a skit, we are still taking notes because the way this guy shuts down a Karen is absolutely perfect.
The woman comes in hot and instead of explaining the issue with her food in a kind and rational way, she calls the staff “incompetent.”
In response, the “manager” says “that is a wild place to start” and continues to be pretty patronizing in the most cheerful way. It’s amazing and should absolutely be used as a manual on how to deal with people like this going forward.
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